At VG Mart ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online grocery delivery services in Vientiane, Laos.
By accessing or using VG Mart's website, mobile application, or services, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our services.
We collect various types of information to provide and improve our services:
Name
Contact details (email address, phone number)
Delivery address
Payment information (processed securely through our payment partners)
Purchase history
Product preferences
Transaction records
IP address
Device type and operating system
Browser information
Cookies and usage data (see Section 6 for details)
Only with your explicit permission to facilitate accurate deliveries
We use your data for the following purposes:
To process and fulfill your grocery orders
To communicate about your orders (confirmations, updates, delivery notifications)
To improve our products, services, and customer experience
For customer support and dispute resolution
To send promotional offers and marketing communications (with your consent)
To comply with legal obligations and prevent fraudulent activities
We value your privacy and do not sell your personal information. Your data may be shared in the following limited circumstances:
With delivery personnel: To complete your order deliveries
With payment processors: To securely process transactions
For legal compliance: When required by law or to protect our legal rights
With service providers: Third parties who help operate our business (under strict confidentiality agreements)
We implement appropriate technical and organizational measures to protect your personal information, including:
Secure socket layer (SSL) encryption for data transmission
Restricted access to personal data
Regular security assessments
However, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately of any unauthorized access.
You have the following rights regarding your personal data:
Access: Request a copy of your personal information
Correction: Update or correct inaccurate data
Deletion: Request deletion of your personal data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications
Withdraw consent: Revoke previously given consent (may affect service functionality)
To exercise these rights, please contact us using the information in Section 9.
We use cookies and similar tracking technologies to:
Enhance your browsing experience
Analyze website traffic and usage patterns
Remember your preferences
You can manage cookie preferences through your browser settings, but disabling cookies may affect certain website features.
Our website/app may contain links to third-party sites (e.g., payment gateways). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy regularly to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
VG Mart
