By accessing or using VG Mart's website, mobile application, or services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our Services.
VG Mart provides an online platform for ordering groceries and household essentials for delivery in Vientiane, Laos. We strive to ensure product availability but cannot guarantee stock of all items at all times.
To place orders, you may need to create an account. You agree to:
Provide accurate and complete information
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized account use
All orders are subject to product availability
We reserve the right to limit quantities or refuse service
Prices are subject to change without notice
You are responsible for reviewing your order before submission
All payments must be made through our secure payment gateway
We accept various payment methods as displayed during checkout
You authorize us to charge the total amount (including applicable taxes and fees) to your selected payment method
Delivery times are estimates only
We deliver within designated areas of Vientiane
Someone must be present to receive the order at the specified address
Additional charges may apply for special delivery requests
Damaged or incorrect items must be reported within 24 hours of delivery
Refunds will be processed to the original payment method
Perishable goods cannot be returned unless defective
You agree not to:
Use our Services for any illegal purpose
Interfere with the proper functioning of our platform
Attempt to gain unauthorized access to our systems
Submit false or misleading information
All content on our platform (logos, text, graphics) is the property of VG Mart and protected by intellectual property laws. You may not use our content without express written permission.
VG Mart shall not be liable for:
Any indirect, incidental, or consequential damages
Product quality issues beyond our reasonable control
Delivery delays due to unforeseen circumstances
Your use of our Services is subject to our Privacy Policy, which explains how we collect and use your personal information.
We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of Laos. Any disputes shall be resolved in the courts of Vientiane.
For questions about these Terms, please contact us at:
VG Mart
